2/9/23 – Construction work at Rosario
Roof repair is underway at the building in Rosario that mounts our primary backhaul feed to many locations in the Rosario area and across the water in White Beach. The repair is causing spikes of high latency, interreference, and packet loss across the backhaul. We have moved our primary feed to backup connections which should alleviate the problem for most of the affected connections.
Repairs are expected to be completed by Sunday. At that point we will verify the stability of the backhaul feed, then transfer our traffic back to that line if it meets our operational requirements.
2/3/23 – Power outage on Saturna – RESOLVED
Power has been restored to Saturna Island and all of our broadcast points have resumed normal operation.
2/3/23 – Power outage on Saturna – UPDATE
Power has been restored to parts of Pender island that house our broadcast equipment that serves areas on Saturna. We are still waiting for Saturna to be fully restored; local power providers estimate a restoration time of 8 pm today.
2/3/23 – Power outage on Saturna
The windstorm has knocked down powerlines on Saturna Island, which has cut power to our access points that serve Saturna and Pender Island; the outage duration has also outlasted our onsite battery backups. Local power crews have been assigned to the outage, and we are monitoring their progress to ensure our equipment comes back online when power is restored.
1/29/23 – Intermittent perfomance for Customers server off of Buck Mt
We begin experiencing intermittent performance on Sunday, Jan 29, for customers served off of Buck Mt. This a far ranging Point of Presence reaching from Lummi Island and East Orcas to Saturna and Pender Island, including locations in between.
We have determined the issue is a bad connection to a backbone link We have rerouted traffic around the bad backbone and will be diagnosing and fixing the the issue Monday, Jan 30.
The repair should hold until that time.
1/25/23 – Outage on Orcas – RESOLVED
Repair has been completed at our broadcast site on Orcas and connectivity has been fully restored.
1/25/23 – Outage on Orcas – ONGOING
We have located damaged equipment at our broadcast site and are currently making repairs.
1/25/23 – Outage on Orcas
An AP that serves the Nina Ln. area on Orcas has stopped responding to our servers. We are currently diagnosing the problem.
1.4.2023 Outage | Lookout Mtn. AP
4:26pm OUTAGE RESOLVED
4:05pm Techs are responding to an outage that began at approximately 4:00 pm.
Service is expected to be restored in less than 30 mins.
1/2/23 – Service Restored with Equipment Replacement
A technician replaced faulty wiring and radio serving Monarch Head. We believe service has not stabilized.
