Power Outage Update – 2021-11-15
We are still working on getting Access Points in the Eastsound and Buck Mountain areas online after power was restored. Saturna Island’s East Point repeater is still down due to a local power outage.
Power Outage Update – 2021-11-15
Power has been restored to most of Orcas including Eastsound. OPALCO has not yet given an estimated restoration time for Blakely Island and the lower half of eastern Orcas Island.
Power Outage Report – 2021-11-15
Orcas Island has suffered a power outage originating on the mainland. We are monitoring the situation for an estimated restoration time.
Network Outage RESOLVED – 2021-11-08
Our onsite technician found that a router had lost power. Power was restored and the network is operating normally again.
Network Outage – 2021-11-08
Our service to Buck Mountain and the Golf Estates area has been interrupted. We are currently investigating the issue.
Network Outage RESOLVED – 2021-11-08
Full connectivity has been restored to all affected areas.
Network Outage – 2021-11-08
We are currently experiencing a service interruption for Customers in the Buck Mountain and Golf Estates area. Technicians are onsite.
Route failure RESOLVED – 2021-09-28
Technicians have completed work on our network and all connections should be operating normally. Please contact our office at 360-376-4124 or email support@orcasonline.com if you are still experiencing random, frequent drops in connectivity.
Thank you all for your patience as we corrected this issue.
Route failure UPDATE – 2021-09-28
Technicians have completed a run-through of our network to remove and rebuild the routing software. The system should now be operating normally for all customers; however we will be reviewing the results of our work over the next few hours and may need to make further adjustments which could lead to brief interruptions. We will post again when the issue is firmly resolved.
Route failure – 2021-09-28
Since yesterday afternoon we have observed disrupted traffic at various hubs across our network. Analysis determined that our network routing was randomly failing, causing connections to drop for a few seconds at a time. Our techs are currently rebuilding the routes; once completed normally connectivity should be fully restored.
