07/18/25 – Restored – Outage effecting Nina Lane customers
Update: (20250719-1600) The equipment was replaced and service restore to Nina Lane.
Update (20250719-0616) The connection has been patched until final repairs can be made.
(20250718-2135) There is a power issue effecting Nina Lane customers on Orcas. We will be working to get systems up around 10am Saturday morning.
01/02/2025, 10:30am System Disruption
This morning we experienced a widespread network issue that necessitated a system-wide reboot. This action successfully resolved the problem. We sincerely apologize for any inconvenience this may have caused. –RESOLVED
11/26/24 – Outage on Orcas – RESOLVED
Our techs got the broadcasting equipment back online, and customer connectivity has been restored.
04/22/24 – Power failure on Orcas – RESOLVED
Power has been restored to our site at the Ferry Landing, and all connections are back online.
04/05/24 – Power outage on Pender Island
There is currently a power outage affecting South Pender Island. This has affected a broadcast tower of ours that serves some customers on Saturna Island. Local power crews are onsite evaluating the issue.
2/9/23 – Construction work at Rosario
Roof repair is underway at the building in Rosario that mounts our primary backhaul feed to many locations in the Rosario area and across the water in White Beach. The repair is causing spikes of high latency, interreference, and packet loss across the backhaul. We have moved our primary feed to backup connections which should alleviate the problem for most of the affected connections.
Repairs are expected to be completed by Sunday. At that point we will verify the stability of the backhaul feed, then transfer our traffic back to that line if it meets our operational requirements.
1/29/23 – Intermittent perfomance for Customers server off of Buck Mt
We begin experiencing intermittent performance on Sunday, Jan 29, for customers served off of Buck Mt. This a far ranging Point of Presence reaching from Lummi Island and East Orcas to Saturna and Pender Island, including locations in between.
We have determined the issue is a bad connection to a backbone link We have rerouted traffic around the bad backbone and will be diagnosing and fixing the the issue Monday, Jan 30.
The repair should hold until that time.
1/2/23 – Service Restored with Equipment Replacement
A technician replaced faulty wiring and radio serving Monarch Head. We believe service has not stabilized.
Jan 2, 2023 Performance issues on the west side of Saturna
We are experiencing a failing radio on the the west side of Saturna. Our initial feed point which delivers service to areas such as North West Waldron, Pender Island, Western Saturna, Stuart Island is connecting and disconnecting.
We have a technician en route to repair/replace the device.
12/24 Power Restored
Power is restored to the county. We are looking to confirm our network is UP.
Merry Christams!
