Power Outage Update – 2021-11-15
Power has been restored to most of Orcas including Eastsound. OPALCO has not yet given an estimated restoration time for Blakely Island and the lower half of eastern Orcas Island.
Route failure RESOLVED – 2021-09-28
Technicians have completed work on our network and all connections should be operating normally. Please contact our office at 360-376-4124 or email support@orcasonline.com if you are still experiencing random, frequent drops in connectivity.
Thank you all for your patience as we corrected this issue.
Route failure UPDATE – 2021-09-28
Technicians have completed a run-through of our network to remove and rebuild the routing software. The system should now be operating normally for all customers; however we will be reviewing the results of our work over the next few hours and may need to make further adjustments which could lead to brief interruptions. We will post again when the issue is firmly resolved.
Route failure – 2021-09-28
Since yesterday afternoon we have observed disrupted traffic at various hubs across our network. Analysis determined that our network routing was randomly failing, causing connections to drop for a few seconds at a time. Our techs are currently rebuilding the routes; once completed normally connectivity should be fully restored.
UPDATE: Orcas to Saturna Link Repair – 2021-06-21
Our technician replaced some hardware at the broadcast site on Orcas and adjusted the network settings of the radio once it had linked up with Saturna. At this point we are monitoring the connection to verify a successful repair.
Orcas to Saturna Link Repair – 2021-06-21
Our main link between Orcas Island and Saturna Island will be undergoing maintenance between 11 am and 12 pm; this may interrupt the connection for 15-20 minutes at a time. This is to address an ongoing performance issue.
Backbone Outage – 2021-02-17 – 0640
We are currently experiencing a major outage with our backbone connection. Our network is up and running, but there is no connection to the mainland internet servers. We are monitoring the situation to ensure connectivity is restored as soon as the backbone link is prepared. Thank you for your patience.
Service Off of Saturna fluctuatiing – 20210210 – 1815
Service serviced off of Saturna including Waldron, North East Orcas Shore, North Beach Area east of Smugglers is experiencing intermittent outages. We are monitoring the situation.
Power Restored 20210208 1335
Power has been restored to Orcas Island and the Orcas Online network is now fully operational. If you are still experiencing difficulty connecting to the internet please call our office at 360-376-4124.
Waldron Solar System is being upgraded 20210130-1614
Waldron solar system is down during an upgrade of the charge controller. Should be back up around 1630 same day.
